Privacy Policy

Last updated: February 2026

At TRUTAN, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and purchase our products.

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, billing and shipping address, phone number, and payment details (processed securely by our payment provider).
• Order Information: Details of the products you purchase, order history, and delivery preferences.
• Technical Information: IP address, browser type, device information, and cookies (see our Cookie Policy below).

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Send order confirmations, shipping updates, and customer support messages
• Improve our website and product offerings
• Send marketing emails (only if you opt in—you can unsubscribe at any time)
• Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Payment processors, shipping carriers, and email service providers who help us operate our business.
• Legal Authorities: If required by law or to protect our rights.

4. Data Security

We use industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict processing of your information
• Withdraw consent for marketing emails at any time

To exercise any of these rights, please contact us.

6. Cookies

We use cookies to improve your browsing experience, analyse site traffic, and personalise content. You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing any personal information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us.